Quality Assurance Preparedness of the Schools Division Offices in Pangasinan

Abstract

This study determined the quality assurance preparedness of the schools division offices in Pangasinan as to the following: the demographic profile of the top managers and rank and file employees; the extent of availability of process, people, resources and infrastructure in their Quality Management System (QMS); the respondents’ perception on the level of quality assurance preparedness of their schools division office along context of the organization, leadership, planning, support, operation, performance evaluation; and continuous improvement; the relationship between the respondents’ demographic profile and their perceived level of quality assurance preparedness; and the difference between the perceived level of quality assurance preparedness by the top managers and the rank and file employees. Descriptive research design was used with the questionnaire as the main instrument in gathering data; data gathered were properly tabulated, interpreted, and analyzed using frequency counts, percentages, average mean, Chi-square and Spearman’s rho Correlation Mann Whitney U Test. Results revealed that Top management is largely occupied by middle-aged employees who have attained the highest educational degree whereas rank-and file employees are relatively young and new in the SDOs. Top managers and rank-and-file employees believed that QMS along process, people, resources and offices/infrastructure in Pangasinan SDOs are Much Available. A significant relationship exists between sex and respondents’ level of quality assurance preparedness along Context (.045) and Leadership (.050). Also, significant relationship was observed between age and all aspects except Planning. As per number of QMS-related seminars/trainings etc., it is significantly related to all 7 aspects as manifested in their p-values of lower than the .05 alpha. Years in the position and civil status, however, did not have significant relationship with their level of preparedness along all aspects. Further, there is a significant difference between the top managers’ and rank-and-file employees’ perceived level of quality assurance preparedness along all aspects.